A knowledge base is a bank of information that contains answers to common queries, guides, and solutions. It helps users understand and troubleshoot products or services. A knowledge base enables a self-service system and reduces the need for direct communication with support teams, thus, making it an important tool for customer support.
A knowledge base caters to customers with instant access to relevant information and resolves their issues without various layers of team interaction. The information stored in it is organized in an intellectual format making it accessible to customers and employees.
With a plethora of information stored in a structure, a knowledge base is a great training tool for new employees.
Constant Accessibility: Easily accessible by the customers 24/7, helping provide required support outside of business hours.
Cost-Effective: Reduces operation cost of constant customer support and eliminates larger volumes of support tickets
Enhanced Customer Service: Provides consistent accurate information to the customers and improves customer satisfaction.
You can easily optimize your data collection process with inline forms when you use an all-in-one marketing & CRM software like EngageBay.
Initiate seamless information sharing with all your customer support tools with the knowledge base. Make it easier for your customers to find the required information with advanced features.
Easily integrate EngageBay with the tools you already love.
One platform for all your Marketing, Sales, and Support teams.
